The Mediating Effects of Knowledge Sharing Behaviour on Total Quality Management (TQM) Practices and Organizational Performance in the Hotel Industry in Malaysia

Dear Participant,

Thank you for agreeing to participate in this survey. We are conducting research on the relationship between knowledge sharing, Total Quality Management (TQM) practices, and organizational performance in the Malaysian hotel industry. Your insights are valuable to our study.

Please answer the following questions carefully and thoughtfully. The questionnaire should take approximately 20-30 minutes to complete. As we are collecting data at the hotel level, only one response per hotel is required.

Definitions of key terms are provided at the end of the questionnaire.

We appreciate your time and cooperation.

Survey Link: The Mediating Effects of Knowledge Sharing Behavior on Total Quality Management (TQM) Practices and Organizational Performance in the Hotel Industry in Malaysia